This Return Policy applies to all purchases made through pawspik.com. By placing an order, you agree to the terms set forth below.

1. Return Window

We offer a 30-day return window. Return requests must be submitted within 30 days from the date the item is delivered, as confirmed by carrier tracking.

2. General Eligibility Requirements

To be eligible for a return, all items must:

• Be unused, unworn, unwashed, and unaltered
• Be in the same condition as received
• Be returned in the original packaging with all components, accessories, manuals, tags, and inserts
• Include valid proof of purchase (order number or receipt)

We reserve the right, at our sole discretion, to deny any return that does not meet these requirements or that shows signs of use, damage, contamination (including pet hair or odors), modification, or missing components.

3. Return Authorization

All returns require prior authorization.

To request a return, customers must contact support@pawspik.com and provide their order number and reason for return.

Items returned without prior authorization will not be accepted or refunded.

4. Return Shipping Responsibility

Customers are generally responsible for return shipping costs.

In certain approved cases, such as confirmed manufacturing defects, warranty claims, or other situations determined by PawsPik, we may provide a prepaid return shipping label.

Customers assume all risk of loss or damage during return transit. We strongly recommend using a trackable shipping service. We are not responsible for lost, delayed, or damaged return shipments.

5. Refund Amounts and Shipping Deductions

Refunds are issued according to the original shipping method selected at checkout.

If shipping was paid by the customer at the time of purchase, only the product price will be refunded. Original shipping charges are non-refundable.

If the order included free shipping, the refund will be reduced by the original outbound shipping cost incurred by us, plus a $5 handling and restocking fee. This deduction applies regardless of how shipping was displayed at checkout.

6. Restocking and Condition Deductions

A $5 handling and restocking fee applies to all eligible returns from orders that included free shipping.

Additional deductions may apply if returned items are incomplete, improperly packaged, or not in resellable condition.

7. Product-Specific Return Exclusions

PawsPik® Automatic Microchip RFID Pet Feeder

Due to the technical nature of RFID and microchip-based products, returns for the PawsPik® Automatic Microchip RFID Pet Feeder are subject to the following additional terms.

Our return policy does not cover returns related to microchip incompatibility.

The feeder is compatible with ISO-standard microchips only.

Microchip detection and performance depend on factors outside of our control, including but not limited to:

• Microchip brand, model, or manufacturing standard
• Age or degradation of the microchip
• Signal strength or transmission capability
• Implant location within the pet’s body
• Orientation, movement, posture, or size of the pet
• Fur density or physical obstruction
• Defective, outdated, or non-standard microchips

We do not guarantee compatibility with all implanted microchips.

If the feeder fails to detect a pet’s implanted microchip due to any of the reasons listed above, this does not constitute a product defect and is not eligible for return or refund.

If testing confirms that the feeder successfully detects the included RFID tag within the designed sensing distance, this verifies that the feeder and RFID system are functioning properly. In these cases, returns will be denied because the issue is unrelated to the product’s performance.

It is the customer’s responsibility to verify microchip compatibility before purchasing and to use the included RFID tag if their pet’s implanted microchip is incompatible.

Returns for this product will only be considered if the unit is confirmed to be physically defective or non-functional, such as:

• Failure to power on
• Inability to detect the included RFID tag under normal operating conditions

Supporting evidence, including photos or videos, may be required.

8. Damaged, Defective, or Incorrect Items

Customers should inspect their order immediately upon delivery.

Claims for defective, damaged, or incorrect items must be submitted within 48 hours of delivery and include clear photographic or video evidence.

Verified claims will be resolved at our sole discretion through replacement, refund, or another appropriate remedy.

9. Non-Returnable Items

The following items are not eligible for return:

• Sale or clearance items
• Gift cards
• Custom or personalized products
• Perishable goods
• Personal care items
• Hazardous materials, flammable liquids, or gases
• Products marked “Final Sale”

10. Exchanges

We do not offer direct exchanges.

Customers wishing to exchange an item should complete an eligible return and place a new order separately.

11. Refused, Undeliverable, or Returned-to-Sender Orders

Orders that are refused, returned to sender, or undeliverable due to incorrect shipping information or failed delivery attempts will be treated as returns and may be subject to applicable shipping deductions and handling fees.

12. Refund Processing

Once an authorized return has been received and inspected, customers will be notified whether the return has been approved or denied.

Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on the customer’s financial institution.

If more than 15 business days have passed since your refund was approved, please contact support@pawspik.com.