FAQ
Have questions? We have answers.
PortionPro Rx Automatic Pet Feeder
Will the PortionPro Rx Automatic Pet Feeder identify my pet by the RFID chip currently embedded under its skin?
Will the PortionPro Rx Automatic Pet Feeder identify my pet by the RFID chip currently embedded under its skin?
Our automatic pet feeder only works with our own RF tag. The embedded microchips work using passive RF which means they bounce a signal off and back to the source, this method has an extremely short range, often only an inch or two, and because of this, pets are still able to steal food. Our tags send out active RF signals that are recognized by the pet feeder at a distance of approximately 2 feet. What this means is that the bowl door is closed before the food stealer even reaches the pet feeder, which in many cases can actually change behavior over time.
Can I leave my pet at home with the PortionPro Rx Automatic Cat Feeder and Dog Feeder while I’m on vacation?
Can I leave my pet at home with the PortionPro Rx Automatic Cat Feeder and Dog Feeder while I’m on vacation?
We do not recommend leaving any pet unattended for multiple days at a time. The PortionPro Rx Automatic Cat Feeder and Dog Feeder is not a substitute for a pet owner, and we would still suggest you have a friend or trusted neighbor stop by daily to check on your pet while you’re on vacation in case of an unexpected power outage or other unforeseen issue.
Does the PortionPro Rx Cat Feeder and Dog Feeder work will all kibbles?
Does the PortionPro Rx Cat Feeder and Dog Feeder work will all kibbles?
The PortionPro Rx Cat Feeder and Dog Feeder is designed to feed a large variety of kibble sizes and shapes, but not semi moist kibble. We do recommend kibble that is generally a uniform size, non-irregular shapes, and 5/8th of an inch or less in diameter. Kibble outside of these criteria may still feed but will be more likely to have
jamming and inaccurate meal amounts.
Can I feed wet foods or soft moist foods in the PortionPro Rx Automatic Dog Feeder and Cat Feeder?
Can I feed wet foods or soft moist foods in the PortionPro Rx Automatic Dog Feeder and Cat Feeder?
While the PortionPro Rx Automatic Dog Feeder or Cat Feeder only automatically feeds dry kibble, pet parents can manually supplement the dry food with wet/moist
foods. By opening the food bowl door, the pet parent can drop a portion of wet food directly into the food bowl. This allows access to the wet food to be restricted to
only the pet assigned to this PortionPro Rx.
Why is the PortionPro Rx Automatic Pet Feeder so expensive?
Why is the PortionPro Rx Automatic Pet Feeder so expensive?
While the PortionPro Rx Automatic Pet Feeder seems expensive, we find that the benefits far outweigh the costs. Not only can the dog feeder help avoid stress at mealtime in your life but by feeding your pets appropriately they will be healthier which saves on future vet visits and treatments for preventable diseases.
BOSS-01 Dog & Cat Water Fountain
Is the BOSS-01 Pet Water Fountain suitable for both cats and dogs?
Is the BOSS-01 Pet Water Fountain suitable for both cats and dogs?
Yes, the BOSS-01 Pet Water Fountain is designed to be perfect for both cats and dogs. The gentle flow and quiet operation make it especially ideal for pets that are sensitive to noise.
Can I use this cat and dog water fountain outdoors?
Can I use this cat and dog water fountain outdoors?
While the BOSS-01 Cat and Dog Water Fountain is intended for indoor use, it can be used outdoors as long as it is kept in a sheltered area to protect it from the elements.
How much water does it hold?
How much water does it hold?
The BOSS-01 Cat & Dog Water Fountain can hold approximately 3.2 liters (108 oz) of water, which makes it suitable for small to medium-sized pets.
Can I use any type of water in the BOSS-01 Cat & Dog Water Fountain?
Can I use any type of water in the BOSS-01 Cat & Dog Water Fountain?
It’s best to use filtered or distilled water to avoid mineral buildup that could affect the pump. Tap water can be used, but it’s recommended to change the water regularly to keep it clean.
Does the BOSS-01 Cat & Dog Water Fountain have an automatic shut-off feature?
Does the BOSS-01 Cat & Dog Water Fountain have an automatic shut-off feature?
Yes, it is equipped with an automatic shut-off feature to prevent damage to the pump when the water level is too low.
SS-01 Dog & Cat Water Fountain
What’s the difference between the SS-01 and the BOSS-01 dog and cat water fountains?
What’s the difference between the SS-01 and the BOSS-01 dog and cat water fountains?
The main difference between the SS-01 and BOSS-01 is the spout design. The SS-01 dog and cat water fountain features a faucet-like spout that mimics the flow of running water, making it ideal for pets
who prefer that type of water stream.
Is the SS-01 pet water fountain suitable for both cats and dogs?
Is the SS-01 pet water fountain suitable for both cats and dogs?
Absolutely! The SS-01 Pet Water Fountain is designed for both cats and dogs, accommodating different drinking preferences with its adjustable spout and bubbler modes.
How much water does it hold?
How much water does it hold?
The SS-01 cat & dog water fountain can hold approximately 3.2 liters (108 oz) of water, which makes it suitable for small to medium-sized pets.
Can I use any type of water in the SS-01 cat & Dog water fountain?
Can I use any type of water in the SS-01 cat & Dog water fountain?
It’s best to use filtered or distilled water to avoid mineral buildup that could affect the pump. Tap water can be used, but it’s recommended to change the water regularly to keep it clean.
What should I do if my pet is hesitant to use the pet water fountain?
What should I do if my pet is hesitant to use the pet water fountain?
Try introducing your furry friend to the pet water fountain with the spout removed to create a gentler water flow. Gradually transition to the Flowing Stream Mode if they prefer a more dynamic water source.
Grooming Pro Rx Cat & Dog Grooming Kit
What tools are included in the Grooming Pro Rx Cat & Dog Grooming Kit?
What tools are included in the Grooming Pro Rx Cat & Dog Grooming Kit?
The GPRX Cat & Dog Grooming Kit includes 7 professional-grade grooming tools:
- Grooming Cat & Dog Clippers
- Deshedding Tool
- Grooming Brush
- Dematting Tool
- Curry Comb
- Cleaning Brush
- Cleaning Nozzle
How often should I clean the pet vacuum cleaner and cat + dog grooming tools?
How often should I clean the pet vacuum cleaner and cat + dog grooming tools?
It’s recommended to clean the cat + dog grooming tools and pet vacuum cleaner regularly to maintain their performance. Be sure to wipe down the tools after each use and empty the vacuum handle to prevent hair from accumulating inside.
Does the Grooming Pro Rx Pet Vacuum Cleaner have different suction settings?
Does the Grooming Pro Rx Pet Vacuum Cleaner have different suction settings?
Yes, the Grooming Pro Rx Pet Vacuum Cleaner offers 6 adjustable suction settings. This allows you to customize the suction power based on your pet's coat type and your grooming needs.
Is the Grooming Pro Rx Pet Vacuum Cleaner suitable for both cats and dogs?
Is the Grooming Pro Rx Pet Vacuum Cleaner suitable for both cats and dogs?
Yes, the Grooming Pro Rx Pet Vacuum Cleaner is designed to work effectively on both cats and dogs of all sizes and coat types. With its 6 adjustable suction settings and multiple cat & dog grooming tools, it adapts to the specific needs of different pets.
Can the Grooming Pro Rx vacuum cleaner for pet hair be used on wet fur?
Can the Grooming Pro Rx vacuum cleaner for pet hair be used on wet fur?
It is recommended to use the GPRX vacuum cleaner for pet hair on dry fur. Wet fur can make it harder for the pet grooming tools to work effectively and could also affect the vacuum’s suction ability while potentially damaging the product as well.
Heated Pet Bed
Is the pet heating pad safe for my pet?
Is the pet heating pad safe for my pet?
Yes, this pet heading pad and bed is equipped with built-in overheating protection and has undergone rigorous safety testing to ensure it meets all health and safety standards. It is CE certified for your peace of mind.
How long does it take for the heated dog bed and cat bed to heat up?
How long does it take for the heated dog bed and cat bed to heat up?
This heated dog bed and cat bed begins warming up immediately after it’s turned on. Depending on the setting, it typically reaches the desired temperature within a few minutes.
How do I adjust the heat settings on the heated pet bed?
How do I adjust the heat settings on the heated pet bed?
The PawsPik Heated Pet Bed comes with six adjustable heat settings that can be easily controlled to suit your pet's needs. Simply use the attached remote to set the desired temperature for your furry friend.
How does the timer work?
How does the timer work?
The PawsPik Heated Pet Bed features a built-in timer that allows you to set it to run for 2 to 24 hours. Once the time is up, the heating pad automatically shuts off for energy efficiency and safety.
What does the anti-chew cord feature do?
What does the anti-chew cord feature do?
To prevent pets from chewing through the power cord, the PawsPik Heated Dog Bed & Cat Bed includes an anti-chew cord for added safety. This protective feature helps ensure the durability of the cord and minimizes the risk of damage.
Stainless Steel Cat Litter Box
Can I use this cat litter box with different types of litter?
Can I use this cat litter box with different types of litter?
Yes, the PawsPik Stainless Steel Cat Litter Box is compatible with most types of cat litter, making it versatile for your cat's needs.
Is this cat litter box suitable for multiple cats?
Is this cat litter box suitable for multiple cats?
Yes! The PawsPik Stainless Steel Cat Litter Box has a 37-liter capacity and can perfectly work as a multi cat litter box. It is designed to hold up to 15 days' worth of litter for two cats, with high sides that help contain waste and reduce mess.
Does this large cat litter box reduce litter scatter?
Does this large cat litter box reduce litter scatter?
Yes, the high wall sides and litter-catching footboard work together to minimize litter scatter, keeping your floors clean and your cat's litter contained.
Is this cat litter box resistant to rust?
Is this cat litter box resistant to rust?
Yes, the PawsPik Stainless Steel Litter Box is made with corrosion-resistant 304 stainless steel, guaranteeing that it won’t rust over time, even with frequent cleaning and exposure to moisture.
Will this litter box scratch my floors?
Will this litter box scratch my floors?
No, the bottom of the litter box features anti-slip pads designed to keep it securely in place while preventing any scratches or damage to your floors. These pads provide stability during use without leaving marks.
Flying Disc 2-in-1 Dog Toy
What makes this dog toy eco-friendly?
What makes this dog toy eco-friendly?
This dog toy is crafted using post-consumer recycled plastic and adheres to the Global Recycled Standard, giving three plastic bottles a second life.
Can this dog toy be used indoors and outdoors?
Can this dog toy be used indoors and outdoors?
Yes! The lightweight design and durable materials make it perfect for both indoor and outdoor play.
How do I clean the dog toy?
How do I clean the dog toy?
Simply rinse it with water or wipe it down after play sessions to maintain hygiene.
What activities can I use this dog toy for?
What activities can I use this dog toy for?
This versatile dog toy is perfect for fetch, tug-of-war, and interactive play sessions with your dog.
How durable is this dog toy?
How durable is this dog toy?
The PawsPik Flying Disc 2-in-1 dog toy is constructed from double-stitched, sturdy recycled materials to withstand active play, including tug-of-war and fetch.
Pet Wipes
Can I use these cat and dog wipes to clean my pet's paws?
Can I use these cat and dog wipes to clean my pet's paws?
Yes, these cat and dog wipes are ideal for cleaning your pet's paws after walks or outdoor adventures, as well as for general hygiene maintenance.
Do these dog and cat wipes contain any harsh chemicals?
Do these dog and cat wipes contain any harsh chemicals?
No, our PawsPik Dog and Cat Wipes are free of parabens, alcohol, and any harmful chemicals, making them safe for your pet’s skin.
Do these pet wipes have a scent?
Do these pet wipes have a scent?
These pet wipes are unscented, offering a fresh and clean smell without being overwhelming for your pet.
Do these cat and dog wipes help with dander?
Do these cat and dog wipes help with dander?
Yes, our PawsPik Cat and Dog Wipes are effective at cleaning away pet dander, making them a good choice for pets with sensitivities or for households with allergy sufferers.
Are these pet odor eliminator wipes environmentally friendly?
Are these pet odor eliminator wipes environmentally friendly?
These pet odor eliminator wipes are made from durable materials that are gentle on the environment and safe for your pet’s health.
Returns
What are the warranty and return policies for the Portion Pro RX?
What are the warranty and return policies for the Portion Pro RX?
We offer a 30-day return after date of purchase!
Shipping costs on all returns are the responsibility of the pet parent.
We also proudly offer a one-year limited warranty on our product, covering any defects in materials or workmanship from the date of purchase. Should you discover any defects within this period, we will repair or replace the product free of charge. For more details, please contact our support team.
What are the warranty and return policies for the Grooming Pro RX?
What are the warranty and return policies for the Grooming Pro RX?
We offer a 60-day return after date of purchase for the GroomingPro Rx!
Shipping costs on all returns are the responsibility of the pet parent.
We also proudly offer a two-year limited warranty on our product, covering any defects in materials or workmanship from the date of purchase. Should you discover any defects within this period, we will repair or replace the product free of charge. For more details, please contact our support team.
What are the warranty and return policies for the BOSS-01 Water Fountain?
What are the warranty and return policies for the BOSS-01 Water Fountain?
We offer a 30-day return after date of purchase!
Shipping costs on all returns are the responsibility of the pet parent.
We also proudly offer a one-year limited warranty on our product, covering any defects in materials or workmanship from the date of purchase. Should you discover any defects within this period, we will repair or replace the product free of charge. For more details, please contact our support team.
What are the warranty and return policies for the SS-01 Water Fountain?
What are the warranty and return policies for the SS-01 Water Fountain?
We offer a 30-day return after date of purchase!
Shipping costs on all returns are the responsibility of the pet parent.
We also proudly offer a one-year limited warranty on our product, covering any defects in materials or workmanship from the date of purchase. Should you discover any defects within this period, we will repair or replace the product free of charge. For more details, please contact our support team.
What are the warranty and return policies for the Heated Pet Bed?
What are the warranty and return policies for the Heated Pet Bed?
We offer a 30-day return after date of purchase!
Shipping costs on all returns are the responsibility of the pet parent.
We also proudly offer a one-year limited warranty on our product, covering any defects in materials or workmanship from the date of purchase. Should you discover any defects within this period, we will repair or replace the product free of charge. For more details, please contact our support team.
What are the warranty and return policies for the Stainless Steel Litter Box?
What are the warranty and return policies for the Stainless Steel Litter Box?
We offer a 30-day return after date of purchase!
Shipping costs on all returns are the responsibility of the pet parent.
We also proudly offer a one-year limited warranty on our product, covering any defects in materials or workmanship from the date of purchase. Should you discover any defects within this period, we will repair or replace the product free of charge. For more details, please contact our support team.
What are the warranty and return policies for the Flying Disc 2-in-1 Toy?
What are the warranty and return policies for the Flying Disc 2-in-1 Toy?
We offer a 30-day return after date of purchase!
Shipping costs on all returns are the responsibility of the pet parent.
We also proudly offer 6-month manufacturer limited warranty on our product, covering any defects in materials or workmanship from the date of purchase. Should you discover any defects within this period, we will repair or replace the product free of charge. For more details, please contact our support team.
What are the warranty and return policies for the Pet Wipes?
What are the warranty and return policies for the Pet Wipes?
We offer a 30-day return after date of purchase!
Shipping costs on all returns are the responsibility of the pet parent.
We also proudly offer a one-year limited warranty on our product, covering any defects in materials or workmanship from the date of purchase. Should you discover any defects within this period, we will repair or replace the product free of charge. For more details, please contact our support team.