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Set Up and Maintenance

For PortionPro Rx

  • Set Up

  • Programming

New Replaceable Battery Insertion and Tag mounting Instructions

1. Unscrew both sides of the tag and open it.

2. Insert the provided CR2032 battery into the battery holder/clip, BE SURE the + plus side of the battery (which also has the QR Code) is facing up, conversely the minus - side is facing down.

3. Please make sure the copper clip should be above the battery.

4. Reassemble the tag and tighten both screws sufficiently to avoid any water ingress issues.

5. If you want to use the D-ring mounting option, then affix the D-ring to the back of the tag.

6. We suggest rather than the D-ring, you use the zip-tie option to affix the tag to the collar. (This keeps the tag up and out of water bowls, and it is a more secure method of mounting the tag)

7. Now, your tag is ready to be paired with the feeder. Please see User Manual page 11 to assign a tag to the feeder. You can also find the setup and programming guide on this setup page.

  • 8. Insert each of the two zip-ties from the front of the tag (the front has the cat-dog logo). Affix them around the collar and back through the other slot. Pull through the zip-tie to tighten them up according to your collar size. Snugging the tag up close to the collar and then clip off the excess of the zip-tie.

Note: Zip-tie tag users, please make sure your tag is on the collar and on the pet that is facing towards the feeder with the cat-dog logo visible.

Battery Insertion for PortionPro Rx RFID Tag


All PortionPro Rx Automatic Pet Feeder Parts that come in contact with pet food detach easily for cleaning. These should be washed before first use.

Note:Hand-wash with mild dish soap and warm water less than 165°F.
Dry all parts completely after cleaning and before assembling and filling your PortionPro Rx.
We recommend using a compressed air can as a quick and easy way to remove dust and small debris such as kibble.

Removing the food bowl for cleaning

Guideline for how to clean the portionpro rx pet feeder. Pet food clean out is located under the food bowle. Grasp the ceramic bowl and lift up to remove from the rfid feeder

Removing the food bin for cleaning

- Squeeze finger grips and lift up on the food bin lid to remove it.

- Pour any food left in the bin intro a container.

- Grasp the food bin at the corners that adjoin the control panel and gently pull up and away to separate the bin from the feeder base.

Removing the food belt system

Press and hold button 1 while lifting handle 2. Gently but firmly pull the food belt system from the feeder base.

portionpro rx food belt system and how to use the food belt with the machine for cleaning


DO NOT submerge or immerse the feeder base or control panel area in water at any time as this may damage electrical components

Cleaning the food belt system

After you have removed the food belt system from the feeder base:

- Hold the food belt system in one hand and grasp the bottom of the triangle-shaped end 3 in the other hand. Gently pull the sliding bottom panel down and out.

- Thoroughly wash and dry the food belt system.

- Replace the bottom panel on the food belt system by lining up the bottom panel with the tracks on the belt cartridge and sliding it back in until it clicks. Make sure that all tracks are properly aligned before replacing the food belt system in the feeder base.

Cleaning the PortionPro Rx Base

Removing the food bowl for cleaning

- Push excess kibble bits from the food bowl receptacle and food gate area through the food clean-out cavity

- If needed, use an old toothbrush for removing stubborn food residue and cleaning hard-to-reach areas, such as the bowl door track.

- Wipe away any residue with a clean, damp sponge or cloth.

To clean exterior surfaces of the Feeder, wipe with a clean, damp sponge or cloth.

Dry all PortionPro Rx Feeder components thoroughly before use.

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dog approaching the rfid pet feeder but gets denied food because it is not assigned to the portionpro rx dog feeder