Who pays for return shipping, and does PawsPik provide prepaid return labels?

Customers are generally responsible for return shipping costs. Original shipping charges are non-refundable unless otherwise required by law or approved by PawsPik.

In certain approved cases, such as a confirmed manufacturing defect, an incorrect item, an approved warranty claim, or another issue determined by our support team, PawsPik may provide a prepaid return shipping label.

If PawsPik does not provide a return label, we strongly recommend using a trackable shipping service. Customers are responsible for the risk of loss or damage during return transit, and PawsPik is not responsible for return packages that are lost, delayed, or damaged.

For orders that originally included free shipping, the refund may be reduced by the original outbound shipping cost paid by PawsPik, along with a $5 handling and restocking fee. Additional deductions may apply if the item is incomplete, improperly packaged, damaged, or not in resellable condition.