How do I request a return, and do I need approval before sending the item back?

All returns require prior authorization from PawsPik. To request a return, please contact support@pawspik.com and provide your order number, the product name, and the reason for the return.

Depending on the issue, our support team may also ask for photos, videos, or other information to review the request. Please do not ship the product back until you have received return instructions and authorization from our team.

Items returned without prior authorization will not be accepted and will not qualify for a refund. Once your return request is approved, you will receive instructions explaining where and how to send the item.