How are refunds processed, and how long will it take to receive my refund?

After an authorized return is received, PawsPik will inspect the item and notify the customer whether the refund has been approved or denied.

If the refund is approved, it will be issued to the original payment method within 10 business days. The amount of time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.

If the customer originally paid for shipping, the original shipping charge will not be refunded. If the order included free shipping, the refund may be reduced by the original outbound shipping cost and the applicable handling or restocking fee.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact support@pawspik.com for assistance.