Error 8

Error 8 indicates that the tag battery is low

Alert Code 8 will appear when the battery in either an assigned or unassigned tag declines to 10% power remaining. When your PortionPro Rx displays this code, it is time to order a replacement tag if you do not have one on hand. The tag will have approximately 15-30 days of battery power remaining.

(1) The alert tone will sound when either an assigned or unassigned pet with a low tag battery is within 3 feet of the feeder. Press ☑️ to clear the alert code. Your PortionPro Rx will continue to operate normally; however, the alert will sound each time the pet with the low battery tag approaches and clear when the pet leaves. This will indicate which tag should be replaced.

(2) Order a new collar tag at our website or contact us as soon as possible. 

(3) If you’re replacing a tag for an unassigned pet, discard the old tag when the new tag arrives. Follow lithium manganese dioxide coin cell battery recycling and disposal regulations for your state or municipality.

(4) If you’re replacing a tag for an assigned pet, you will need to perform a tag deletion to clear the old tag from the feeder memory and pair the new tag (see steps below).

(5) Place the new tag at least 3 feet away from the PortionPro Rx and keep it there

(6) Write down your existing settings for easy programming. Perform a factory reset by first unplugging the feeder. Next, hold ➖ while plugging your PortionPro Rx back into the wall outlet. Once the feeder is plugged in again, release the ➖ button.

(7) All current settings will be erased and the LCD screen will display the original set up screen. Allowing you to select from the available options starting what Set Current Time. Follow the “Next Select” prompts for all steps, including pairing the tag with new battery for use with this PortionPro Rx