Error 6

Error 6 indicates there is a food jam in the food belt system

(1)  Press and hold ➖ and ☑️ at the same time for 2 seconds to open the bowl door. This will give you access to the food gate.

(2)  Use your fingers to clear any food stuck in front of, under, or above the food gate in the food dispensing area.

(3)  Press ☑️ to resume normal operation of your PortionPro Rx. After you press ☑️, Alert Code 6 should clear from the LCD screen and your PortionPro Rx will finish dispensing your pet’s meal into the food bowl.

(4)  If the steps above fail to clear the jam, the ➖ button will continue blinking and the alert code will not clear. If this happens, remove the food bin lid, dump any kibble out of the food bin and remove the food bin.

(5)  Next, remove the food belt cartridge and clear any food stuck in the food belt assembly, food gate or food dispensing area. Replace the food belt cartridge, food bin, and food bin lid.

(6)  The food jam should be resolved and the alert code should clear. Refill the food bin with food. Press ☑️ to resume normal operation of your PortionPro Rx. You may need to manually dispense a meal for your pet.