Error 5

Error 5 indicates there is a bowl door jam

If the bowl door is obstructed, remove the blockage and press ☑️ to resume normal operation of your PortionPro Rx. If the bowl door is still blocked, the alert will resume.

If the bowl door is NOT obstructed and the bowl door did not close on the first attempt, the PortionPro Rx will automatically reattempt to close 5 minutes later. If the bowl door closes successfully, the alert code will clear.

If food residue on the bowl door tracks is preventing the bowl door from closing, use a damp, soft cloth or sponge to clean the bowl door tracks on both sides of the bowl. Use a flat tool or knife under and around the rubber seals to scrape off any stubborn debris. When all residue is removed, please run a calibration. 

If there is no improvement, disassemble the machine as shown in the diagram to check if food debris is jammed in the gears.