Error 4

Error 4 indicates the food bowl is still too full

This code indicates that your pet has accessed the PortionPro Rx, yet has not eaten the majority of its food. This has caused the food bowl to overflow and food to back up in the food gate area. 

(1) Clear excess food from the food gate area and top of bowl (if needed, manually open the bowl door to access/clear food).

(2) If your pet does not have any health issues, it is likely the total cups of food per day is set too high. Adjust the total daily quantity as needed. 

(3) If your pet shows signs of appetite loss or other health issues, you may want to contact your veterinarian. You also may choose to put your PortionPro Rx in STOP mode temporarily and feed your pet manually until the health issue is resolved.