Error 3

Error 3 indicates the connection between the tag and the feeder has been lost 

The PortionPro Rx has not sensed your assigned pet's tag coming within feeder range in more than 16 hours. 

Note: If the PortionPro Rx is running in OPEN mode, then you need to have at least one unassigned tag paired with this feeder and no assigned tags. In OPEN mode, unless an assigned tag is worn all the time, alert code 3 will appear every 16 hours that the tag is not sensed by the feeder.

Alert Code 3 may appear for several reasons:

(1) If running in OPEN mode with no unassigned tag:

You must pair at least one unassigned tag with this PortionPro Rx.

This will disable alert code 3 in OPEN mode. 

(2) If tag has stopped working:

Follow solution steps for Alert Code 8: TAG BATTERY LOW.

Press ☑️ to resume normal operation of your PortionPro Rx.

(3) If tag is lost:

Once the tag has been found, press ☑️ to resume normal operation of your PortionPro Rx.

If you can’t find the tag, visit our store to order a replacement. Feed your pet manually until the   new tag arrives.

When the new tag arrives, first perform a tag deletion as outlined in the Solution Steps for Alert Code 8 (Tag Battery Low). This will allow you to select settings on your PortionPro Rx and pair the new tag.

(4) Your pet has not accessed the PortionPro Rx for more than 16 hours.

Check your assigned pet for any health issues that may be causing a loss in appetite and contact your veterinarian if necessary. You may want to put your PortionPro Rx in STOP mode temporarily and feed your pet manually until any health issues are resolved. 

Because the feeder has not sensed the assigned tag for more than 16 hours, your pet may have missed meals. Check the food bowl and remove excess food if needed.

Press ☑️ to resume normal operation of your PortionPro Rx.