Error 10

Error 10 indicates the feeder and belt needs to be cleaned 

This comes about typically when the food belt motor senses that it is needing to use more force to turn than is normal. Could be kibbles/kibble dust building up around the food belt. What you'll need to do is empty out the feeder and take the bin and belt off. Make sure it is cleaned out (there is a diagram in our User's Manual that demonstrates sliding the belt open to better clean it) or, I’ve attached a video below. After you have cleaned it, you'll just need to run a calibration:

• Make sure there is no kibble anywhere in the feeder

• Unplug the feeder

• Replug the feeder while holding down the check button

• 'Run' should be displayed on the screen

• Use the plus or minus buttons to scroll through the options until you see 'CAL'

• Press the check button and Err 31 should begin flashing on the screen

• Press the check button again and calibration will start.  This involves the feeder running the belt and then door several times.

• The LCD will display several numbers (these are not relevant to us for this)

• When complete the feeder should show the normal operating screen and be ready to go, just reload the food.