Can I exchange an item, return a damaged product, or return the Microchip Feeder because it does not read my pet’s microchip?
PawsPik does not offer direct exchanges. To receive a different product, customers must complete an eligible return and place a new order separately.
If an item arrives damaged, defective, or incorrect, the customer must contact PawsPik within 48 hours of delivery and provide clear photos or video evidence. After reviewing the claim, PawsPik may provide a replacement, refund, prepaid return label, or another appropriate solution.
The PawsPik Automatic Microchip RFID Pet Feeder has additional return restrictions. Returns are not accepted solely because the feeder does not detect a pet’s implanted microchip. Microchip performance may be affected by the chip’s brand, model, age, manufacturing standard, signal strength, implant location, the pet’s size, posture, movement, fur density, or whether the microchip is defective, outdated, or non-standard.
The feeder is designed for compatible ISO-standard microchips, but compatibility with every implanted microchip cannot be guaranteed. If the feeder successfully detects the included RFID tag at the designed sensing distance, the feeder and its RFID system are considered to be functioning correctly, and a return based on implanted microchip incompatibility may be denied.
Returns for the Microchip Feeder will only be considered if the unit is confirmed to be physically defective or non-functional, such as failing to power on or failing to detect the included RFID tag under normal operating conditions. Photos or videos may be required to verify the issue.
